A Perspective on University Management

This is an interesting account from The Chronicle of Higher Education (emphasis Sophia’s)

…Consultants have also suggested that pay be linked to output—like the bonus systems, developed for corporations, that are designed to motivate certain behavior or that focus on designated priorities…

…A primary goal of the service industry is to delight the customer… In my experience in college and graduate school, learning happened through challenging academic interactions; those experiences were not always delightful. When I graduated, however, I felt extraordinarily grateful for the learning that took place through the rigorous academic journey I had completed…

…Sometimes campus cultures built over years and nurtured by long-serving members of the community are seen as impeding essential change and efficiency. Some business advisers, for example, believe that delegation through a hierarchical authority structure brings more rapid and efficient change than the shared-governance model many of our institutions rely on. But if we disenfranchise community members, we are likely to undermine the learning environments that are essential to our success…

…I choose, however, to work in the academy, focused on the combination of learning, scholarship, and the creation of diverse campus communities where all can thrive. During these years I have seen some wonderful institutions adopt strategies from the business world that have diminished the quality of education they provide. Business techniques used inappropriately have disturbed what I believe to be the core values of higher education…

Read the full article at the Chronicle.